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lesson 2 Hotel and Lodging. I need top quality work no plagiarism please. Excellent English pleaseThe assignment has 2 partsA challengeand multiple questionsI need to score everything in the multiple Question please make sure all questions are answered correctlyI have attached the notes plus the Assignment



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The Westin Trillium House, Blue Mountain-Resort
The hotel located in Ontario Canada has two hundred and twenty eight rooms well equipped to
meet the demands of the clients. A room at the facility has the basic amenities of air
conditioning, a fireplace, a private balcony, microwave, kitchenette, a flat screen television, a
refrigerator and a safe. The facility additionally has food and beverage services available to meet
the nutritional needs of the clients. In addition to catering for the food needs, the facility has paid
internet services, fitness center for those keen on maintaining their physique, an outdoor heated
pool, sauna, skiing and hiking trails. There are car hire services at the facility and those using
their private vehicles are guaranteed a free parking slot. The Westin Trillium House, Blue
Mountain is renowned for conference facilities and meeting rooms showing a greater bias
towards attracting clients keen on a getaway for business conferences or hiking tours. The
facility is ideal for those that seek an out of town business engagements while remaining in the
vicinity of the city’s metropolis.
Motel 6 Ontario Convention Center- Airport
The motel is conveniently located half a kilometer from the airport according guests close
proximity to the facility and hassle free ridership when in need of catching a flight. Motel 6
Ontario has a hundred and twenty rooms catering for the vast number of persons requiring a
budget stay while waiting for their flights. Amongst the amenities included in the facility are free
morning coffee, outdoor pools, coin laundry, accessible rooms, smoke-free rooms, free wireless
fidelity systems and free expanded cable. In addition to allowing kids and pets to stay without a
charge, the facility offers free local calls. Inside the rooms, there is a work desk provided, air
conditioning, cable television and free internet. The facility additionally offers a work out gym
and a hot tub. Those keen on striking business deals have a dedicated business center ideal for
uninterrupted interactions. In addition to the amenities, self parking is free to the guests allowing
them the freedom to use personal mobility conveniently.
Best Western Plus Waterfront Hotel
The hotel has three hundred and five rooms over twenty two floors and is located at the edge of
downtown Windsor in Ontario Canada. The hotel is ideally located at a vantage point offering a
view of downtown Detroit River and a rich view of the skyline. Best Western Plus Waterfront
Hotel offers three different types of rooms which are the family-option, the non-smoking rooms
and suites. The rooms have minimal amenities of flats screen televisions, refrigerators, safe and
air conditioning. Staying at the facility accords the guests the chance of using the saltwater
indoor pools, accessing paid parking adjacent to the facility, browsing through free public
wireless fidelity system and accessing free baggage facilities. On the other hand, there are dining
and restaurant services that guarantee that the guests are catered for while residing at the facility.
With business services and fitness centers in place for the guests, the facility is ideal for the
urban explorers as well as the executives keen on striking business deals in secluded facilities.
#2 Classify the properties researched in Challenge #1. Explain why you
classified them as such.
1. What class of hotel would appeal to clients who are used to the best of everything?
A. Budget/Economy
B. First Class/Superior
C. Deluxe/Luxury
D. Tourist/Standard
2. What class of hotel would appeal to clients who have very little to spend on
A. Budget/Economy
B. First Class/Superior
C. Deluxe/Luxury
D. Tourist/Standard
3. What is generally not available in a Tourist/Standard property?
A. Swimming pool
B. Food and beverage service
C. Exceptional decor
D. Concierge
4. What is not generally found in a First Class/Superior property?
A. Upgraded amenities
B. Bathrobe and slipper
C. Room safe
D. Business center
5. What symbol does AAA use to classify properties?
A. Star
B. Car
C. Diamond
D. Thumbs up
6. Which organization uses terms such as Luxury Class, and Fourth Class to classify
7. The least desirable property classification in the Hotel Travel Index system, to only be
used if no others are available, is _________________________.
A. Moderate Tourist Class
B. Limited Service First Class
C. Superior Tourist Class
D. Deluxe
8. Which hotel chain is generally classified as a Deluxe/Luxury chain?
A. Marriott Hotels & Resorts
B. Ritz-Carlton Hotel Co.
C. Wingate by Wyndham
D. Holiday Inn Express
9. Which hotel chain is generally classified as a Tourist/Standard chain?
A. Fairmont Hotels
B. Comfort Inns/Suites
C. Courtyard by Marriott
D. Embassy Suites
10. Which hotel chain is generally classified as a First Class/Superior chain?
A. Omni Hotels
B. Residence Inn
C. Fairfield Inn
D. Four Seasons
You will find a wide variety of accommodations available around the world with a wide
variety of classifications and rating systems. One man’s first class is another’s budget or
economy, and there is no official standardized rating system. However, there are travel
guides, hospitality trade associations and even governmental agencies in some
countries that have adopted rating systems. Classification systems may involve three,
four, five or even ten levels of accommodations and service. Terms vary widely from
country to country.
After this lesson you should be able to . . .

Demonstrate your understanding of the variety of classification systems in the
hotel industry
Identify major hotel chains regarding the class of lodging and service they
Guest Preferences
There are over 100 different methods of classification currently in use. Most systems employ
three interrelated criteria to assess a property: Type of Clientele, Price and Service. While
some grading systems are commonly used throughout the world, the level of service, amenities
and dependability of water, sewage, air conditioning/heating and electrical service may vary
widely from country to country. Some countries have a government rating system based on
regular inspections to ensure that hotels maintain their standards. However, rating systems
remain arbitrary and variable, and you will find that a hotel rated deluxe in one country often
compares with first or second class hotels in another. We have selected three representative
systems to study. Compare the classifications used by Travel Weekly’s Hotel Travel Index with
the American Automobile Association (AAA) ratings and the World Tourism Organization
(UNWTO) system.
Hotel Travel Index Classification System

Superior Deluxe – An exclusive and expensive luxury hotel, often palatial,
offering the highest standards of service, accommodations and facilities -Elegant and luxurious public rooms — A prestige address — Establishments in
this category are among the world’s top hotels.
Deluxe – An outstanding property offering many of the same features as
Superior Deluxe — May be less grand and offer more reasonable rates than the
Superior Deluxe properties, yet in many instances may be just as satisfactory – Safe to recommend to most discriminating clients.
Moderate Deluxe – Basically a Deluxe hotel, but with qualifications — In some

cases the hotel may be a well-established famous name, depending heavily
upon past reputation — In other cases some accommodations or public areas
may not be up to Deluxe standards — The more contemporary hotels may be
heavily marketed to business clients, with fine accommodations and public
rooms offering Deluxe standards in comfort, but lacking atmosphere or
personal service — Recommend with caution to fussy clients expecting full
Deluxe facilities or much pampering.
Superior First Class – An above average hotel — May be an exceptionally
well-maintained older hotel, more often a superior modern hotel specifically
designed for the first class market, with some outstanding features -Accommodations and public areas are expected to be tastefully furnished and
very comfortable — May be a good value, especially if it is a commercial hotel – May be recommended to average clients and in most cases will satisfy the
discriminating ones.
First Class – An average, comfortable hotel with standardized rooms,
amenities and public areas — Dependable but usually nothing special — May
have superior executive level or wing — May be safely recommended to
average clients not expecting Deluxe facilities or special services — Should
also be satisfactory for better groups.
Limited Service First Class – A property offering full first-class quality
accommodations, but limited public areas, food service and facilities — Usually
moderate in size, the hotel often utilizes a residential scale and architecture
and many offer complimentary breakfast and evening cocktails in the lobby or
in a small, informal restaurant — Geared to the individual business/pleasure
Moderate First Class – Basically a first class establishment, slightly below
average — Generally has comfortable, simple accommodations and public
areas, though not always kept up to standards — May be lacking in some
features (e.g. restaurant) — Some of the rooms or public areas may tend to be
small and functional — Usually suitable for cost-conscious clients, but should
not be recommended to the fussy or complaining ones.
Superior Tourist Class – Primarily a budget property with mostly well-kept,
functional accommodations, some up to First Class standards — Public rooms
may be limited or non-existent — Often just a place to sleep, but may have
some charming or intimate features — May be a good value — Should satisfy
individuals (sometimes even discriminating ones) or groups on a budget.
Tourist Class – Strictly a budget operation with some facilities or features of
Superior Tourist Class, but usually no (or very few) First Class
accommodations — Should under no circumstances be recommended to fussy
or discriminating clients — Should generally be used with caution.
Moderate Tourist Class – Low-budget operations, often quite old and may not
be well-kept — Should only be used in a pinch if no others are available -Clients should always be cautioned what to expect.
American Automobile Association Ratings
In North America, many hotels are graded by the American Automobile Association.
Their system is the most comprehensive in the U.S., but it is designed to cater to
automobile travelers.
At least once a year a physical evaluation of the entire property including the grounds,
landscaping, buildings, and public areas as well as a random cross-section of guest
rooms is done noting attention to housekeeping and maintenance and the quality and
condition of the furnishings and decor.
The ratings represent the overall quality of a property, and guest services are a
particularly critical part of the evaluation at the four and five diamond levels. Not only
must the physical aspects of the hotel be luxurious, the four and five diamond hotels
must also maintain a consistent high level of service.
These properties typically appeal to the budgetminded traveler. They provide essential, no-frills
accommodations. They meet the basic
requirements pertaining to comfort, cleanliness, and
These appeal to the traveler seeking more than the
basic accommodations. There are modest
enhancements to the overall room decor, quality of
furnishings, design elements, and amenities of the
facility typically at a moderate price.
These properties appeal to the traveler with
comprehensive needs and a degree of
sophistication. Properties are multifaceted with a
distinguished style, including marked upgrades in
the quality of room decor and furnishings,
amenities, and level of comfort provided.
These establishments are upscale in all areas.
Accommodations are progressively more refined
and stylish. The physical attributes reflect an
obvious enhanced level of quality throughout. The
fundamental hallmarks at this level include an
extensive array of amenities combined with a high
degree of hospitality, service, and attention to detail
in the guest rooms, on the grounds and in public
These properties reflect the characteristics of the
ultimate in luxury and sophistication.
Accommodations are first class. The facilities and
operations are extraordinary in every manner and
help set the standards in hospitality and service.
They meticulously serve and exceed all guest
expectations while maintaining an impeccable
standard of excellence. Many personalized services
and amenities enhance an unmatched level of
World Tourism Organization Hotel
The United Nations World Tourism Organization (UNWTO) has developed and
promoted a uniform hotel classification system. About fifty nations have adopted some
or all of the UNWTO classification standards. This system recommends grading the
hotels according to five categories.
Luxury Class (often called luxe or deluxe in Europe). These are hotels
of great luxury, comprising arrangements available for first class, plus:
a. High class public rooms, very big hall, reception and reading rooms;
b. A number of apartments with private rooms (suites);
c. Spacious rooms, well decorated and elegantly furnished;
d. At least 75% of the suites or rooms with complete private bathrooms
(tub and shower combined) and 25% with washrooms with shower
and WC (water closet and toilet);
e. Equipment and general appointments of the most modern
f. Outdoor or indoor swimming pool according to climatic conditions.
First Class. Hotels of very great comfort, comprising the installations
found in second class, plus:
a. Spacious public rooms;
b. Apartments with private sitting room (suites);
c. Spacious bedrooms appointed with high class furniture of good
d. At least 60% of the rooms with complete bathrooms (tub and
shower combined);
e. The remaining 40% of the rooms with washrooms with shower and
f. Adequate reception service, cashier, doorman, dining room.
Second Class. Hotels of great comfort, comprising the arrangements
provided for third class, and also:
a. Reception hall and reading room; the reading room or lounge should
be separate from the bar and users should not be obliged to buy a
b. Spacious rooms, appointed with decor and furnishings of high
c. Soundproof arrangements;
d. At least 25% of the rooms with complete private bathrooms (tub and
shower combined);
e. At least 75% of the rooms with washrooms and WC (wash basin,
bidet, toilet);
f. Telephone with outside connections in at least 50% of the rooms;
g. High class general appointments, especially sanitary fixtures;
h. Qualified and trained staff.
Third Class. Hotels of good comfort, comprising the arrangements
provided for fourth class, plus:
a. An elevator for at least three floors;
b. 40% of the rooms with washrooms with WC (wash basin, bidet,
c. All remaining rooms with bidets with running water;
d. Carpets in the public rooms;
e. House switchboard with internal telephone service in rooms;
f. Telephones with outside connection in some rooms and at least one
phone per floor;
g. A common bathroom or shower for ten rooms and at least one per
Fourth Class. Hotels of average comfort and with at least ten rooms
comprising the following:
a. Common premises including a lounge or sitting rooms available to
guests or lobby with necessary appointments;
b. Central heating or automatic heating;
c. Telephone booth at the disposal of guests;
d. Bright and well appointed rooms which should have either shutters
or thick double curtains, fitted with furniture of good quality and
carpets or bedside rugs; complete and modern electrical equipment
consisting of three lights with separate switches for ceiling, bed and
wash basin;
e. Hot and cold running water in all rooms;
f. At least 50% of the rooms with a bidet and running water;
g. 25% of the rooms with washrooms made up of fixed installations or
private shower; three washrooms should be rooms adjoining the
bedrooms but quite distinct from them;
h. A common bathroom or shower for 15 rooms in transient hotels; in
residential hotels a common bath or shower room for each seven
A common WC for five rooms and at least two on each floor, one for
ladies and the other for gentlemen;
Sanitary fittings of good quality and in perfect state;
k. Breakfast service in rooms.
Some Examples
You will see some specific examples of how these classification systems are used when
you study Lesson 4, Hotel References and Distribution Systems. The following
classifications, though generic, will assist you in becoming familiar with industry
classifications and ratings and even some idea of what each might indicate. Each hotel
chain targets a specific segment of the travel market. Terms vary widely from country to
This classification or rating denotes the highest standard of excellence in the level of
luxury and comfort of the surroundings. These properties feature such things as a
choice of restaurants, bars, health clubs and upgraded in-room amenities such as iPod
docks (or iPads), bathrobe, slippers and multiple phone and electrical outlets. Executive
business centers provide access to telex, faxes, copiers, computers, Internet and
secretarial services. Concierge service helps with personal requests such as dinner
reservations, theater tickets and laundry service. Single room rates may range from
$200 to $500 or more per night depending on the market and type of accommodation.
Hotel chains generally noted as Deluxe/Luxury include:
Ritz-Carlton Hotel Co.
Four Seasons
Fairmont Hotels
Le Meridien Hotels
Hotel Nikko
Radisson Blu Hotels
First Class/Superior
Hotels in this class offer outstanding comfort and decor, a highly trained and competent staff and
excellent food and beverage facilities. A typical superior hotel has at least one luxury suite, two dining
rooms and a cocktail lounge.
These hotels are full-service properties with well-appointed guest rooms that include a safe, a mini-bar,
upgraded bathroom amenities and more. Many also offer the business traveler access to faxes,
computers, Internet and copiers. Rates typically range around $125 to $300 per room per night
depending on market and type of accommodation.
Hotel chains generally described as First Class/Superior include:
Embassy Suites
Omni Hotels
Westin Hotels
Renaissance Hotels
Doubletree Hotels
Hilton International
Crowne Plaza Hotels
Hyatt Regency Hotels
Sheraton Hotels
Marriott Hotels & Resorts
Wyndham Hotel Company
These properties are basic, full-service facilities with all the trappings of a modern hotel, including aboveaverage luxury and comfort, exceptional decor, swimming pools and food and beverage service. They
may or may not offer health club, concierge service, a business center and other amenities. The rate
range is generally from $90 to $200 per night depending on market, location and type of accommodation.
Hotel chains generally considered Tourist/Standard include:
Hyatt Place
Courtyard by Marriott
Best Western International
Hampton Inn and Suites
Hilton Garden Inn
Four Points by Sheraton
Drury Inn and Suites
Springhill Suites
Wingate by Wyndham
Holiday Inn
Quality Inns/Hotels/Suites
Rodeway Inns
Ramada International Hotels &
Residence Inn
These properties provide efficient, sanitary private rooms with bath. The furnishings and
decor are adequate, usually including a television and phone. Food and beverage
service may not be available on the property, but there is usually a restaurant nearby.
The rates may range from $70 to $150, depending on market and location. These
accommodatio …
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